China Arrival Card Frequently Asked Questions
If you have dual nationality and therefore more than 1 passport, you must use the passport you plan to travel with. The details on your China Arrival Card must match the document you show when you arrive.
Your passport must be valid for the entire duration of your trip. If it expires soon, we recommend renewing it before submitting your China Arrival Card.
Yes. You can submit an application for a family member or another traveler as long as all the information is accurate. Make sure the details you enter match the traveler’s passport exactly.
Yes. Every traveler, including infants and children, must have their own valid China Arrival Card. Applications for minors must be completed by a parent or legal guardian.
We send all China Arrival Card updates by email. You can check the status by looking at our most recent email update.
If you still have questions, contact us here.
Our secure online payment system makes it easy and safe to pay the fee. All you need is a credit or debit card that’s valid for online payments.
Contact us at info@etacard.com if you have any issues with your payment.
The CVV/CVC/CVC2 is a 3 or 4-digit number that’s usually printed on the back of your credit or debit card, immediately after the card's account number.
Contact us at info@etacard.com if you need any help.
Please first check your Spam/Junk folder. If you definitely do not have an email from us, contact us at info@etacard.com.
The final decision to approve travel documents is with the Chinese Government.
In the rare case that your China Arrival Card is rejected, contact us to request a full refund.
If you’ve made a mistake on your application, please contact us as soon as possible at info@etacard.com.
Depending on the status of your application, we’ll assess it there’s still time to change it.
Disclaimer: This Website is a professional travel agency that aims to help individuals and companies complete the necessary travel document requests for short-term stays. There is a service fee, which includes expert help and assistance, and the fees charged by the Government. china.etacard.com is not affiliated with the Government or its sponsors. An application can also be submitted for a lower cost through the Government’s website here, though this would be without our professional review and expert service.
china.etacard.com belongs to ETA Card FZ-LLC, VUNE0174 Compass building - Al Hulaila, AL Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirate. We are a private agency who assists individuals to apply for travel documents. We are not affiliated or endorsed to any Government, nor do we provide legal advice, but we bring travelers specialized support about the application process for a private fee.